Return & Refund Policy
At Purple Haze Store LLC, we want you to be completely satisfied with your purchase. Please carefully review our return policy before placing your order.
Eligibility for Returns
To be eligible for a return, the item must be:
- Unworn and unused
- Unwashed
- Unaltered
- Uncolored or chemically processed
- Free from perfume, oils, makeup, or other products
- In its original condition and packaging
For hygiene reasons, hair that has been worn, installed, washed, cut, colored, bleached, chemically processed, or otherwise altered may not be accepted for return.
Return Timeframe
Customers must contact us within 3 days of receiving their order to request a return.
Please contact us before sending any item back. Unauthorized returns may not be accepted.
How to Request a Return
To request a return, please contact our customer service team with:
- Your order number
- Your full name
- The reason for the return
- Clear photos of the item and packaging, if requested
Once your return request has been reviewed and approved, we will provide instructions for returning the item.
Return Shipping
Unless the item was received damaged, defective, or incorrect, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service when returning an item. Purple Haze Store LLC is not responsible for returns that are lost or damaged during transit.
Refunds
Once we receive and inspect your returned item, we will notify you whether your return has been approved or declined.
If approved, your refund will be issued to the original payment method.
Please allow your bank or payment provider additional processing time for the refund to appear in your account.
Exchanges
If you would like to exchange an item, please contact us as soon as possible. Exchanges are subject to product availability and the same condition requirements listed above.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and clear photos of the product and packaging so we can review the issue and determine the appropriate resolution.
Final Sale Items
Items marked as Final Sale are not eligible for return, refund, or exchange unless the item arrives damaged or the wrong item was sent.
Important Notice
Please inspect your order immediately upon delivery. Do not remove tags, packaging, or alter the hair until you are completely satisfied with your purchase.
By placing an order with Purple Haze Store LLC, you acknowledge and agree to the terms of this Return & Refund Policy.
Contact Us
If you have questions about our Return & Refund Policy or need assistance with a return, please contact Purple Haze Store LLC through the contact information provided on our website.