Frequently Asked Questions
What type of hair do you offer?
We offer premium human hair products in a variety of textures and styles, including Body Wave, Deep Wave, Burmese Curly, and other beautiful options. Please check each product description for specific details.
Is your hair 100% human hair?
Yes. Our human hair products are made with high-quality human hair. Product descriptions provide additional details about each specific item.
How do I choose the right hair length?
Hair length is a personal preference and can depend on your desired style and height. Shorter lengths create a more natural, everyday look, while longer lengths provide a more dramatic and glamorous appearance.
If you are unsure, feel free to contact us before placing your order.
How should I care for my hair?
To keep your hair looking beautiful and lasting longer, we recommend:
- Use a gentle, sulfate-free shampoo and conditioner.
- Avoid excessive heat.
- Use a heat protectant when using hot tools.
- Detangle gently, starting from the ends and working your way up.
- Avoid sleeping with wet hair.
- Store the hair in a clean, dry place when not in use.
Proper care can help maintain the softness, shine, and overall quality of your hair.
Can I color or bleach the hair?
Some human hair products may be colored or bleached, but results can vary depending on the hair and the process used. We strongly recommend having coloring or bleaching done by a professional stylist.
Please keep in mind that chemical processing may affect the original quality and longevity of the hair.
How long will my order take to arrive?
Processing and shipping times may vary depending on your order and delivery location. Please review the shipping information provided at checkout for the most accurate estimated delivery time.
Once your order has shipped, you will receive tracking information when available.
Do you offer international shipping?
Shipping availability depends on the destination. Please check the available shipping options at checkout to see whether we currently ship to your location.
How can I track my order?
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.
Please allow some time for the tracking information to update after your package has been shipped.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We cannot guarantee that changes or cancellations can be made once an order has been processed or shipped.
What is your return policy?
Please review our Return & Refund Policy before making a purchase. Eligibility for returns or exchanges may depend on the condition of the product and how quickly you contact us after receiving your order.
For hygiene and safety reasons, hair that has been worn, altered, washed, colored, cut, or otherwise used may not be eligible for return.
Can I return hair that I have opened?
For sanitary reasons, opened, worn, washed, altered, colored, cut, or otherwise used hair may not be eligible for return or exchange.
Please inspect your order carefully before altering or using the product.
What should I do if I receive the wrong item?
If you receive an incorrect item, please contact us as soon as possible with your order number and clear photos of the item you received.
We will review your request and provide the appropriate next steps.
What if my package arrives damaged?
If your package arrives damaged, please take photos of the package and the product before discarding any packaging materials.
Contact us as soon as possible with your order number and photos so we can review the situation.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment provider available at the time of purchase.
Is my payment information secure?
We take reasonable measures to protect your personal and payment information. Payments are processed through secure payment services available during checkout.
Do you offer discounts or promotions?
From time to time, we may offer special promotions, discounts, or limited-time deals.
Follow our website and social media pages to stay updated on new promotions and special offers.
How can I contact Purple Haze Store LLC?
If you have questions about a product, order, shipping, returns, or anything else, please contact our customer service team through the contact information provided on our website.
When contacting us about an order, please include your order number so we can assist you more quickly.
Do you have a physical store?
Please check our website for the most current information regarding our store location, hours, and availability.
Can I order if I am purchasing hair for a special event?
Absolutely! Our hair products can be a great choice for weddings, birthdays, vacations, photoshoots, special occasions, and everyday wear.
We recommend ordering in advance to allow enough time for processing, shipping, and styling.
How can I make sure I order the right product?
Before placing your order, carefully review the product name, texture, length, and other available options listed on the product page.
If you need assistance choosing a product, contact us before placing your order and we will be happy to help.
Still Have Questions?
We’re here to help!
If you don’t see the answer to your question above, please contact Purple Haze Store LLC and our team will be happy to assist you.